Usability in Government Systems Cover

Usability in Government Systems

ISBN/ASIN: 9780123910639 | 2012 | English | pdf | 418/418 pages | 15.6 Mb
Publisher: Morgan Kaufmann

''These engaging stories from UX pros in governments worldwide will inform and inspire anyone who's switched on by improving the customer experience of digital government. Here’s the history and a candid look at what we face in making online government services useful, usable, and accessible.''–Nicole Burton, User Experience Evangelist, U.S. General Services Administration, Manager, First Fridays Product Testing Program''Those of us who work on the design, development, or management of government websites or systems have had a gap on our bookshelves that has needed filling for government focused UX. This book fills that gap with global expertise with breadth and depth from proven experts from a good mix of academic and practitioner insights. This book, once read, will be kept with easy reach for reference sharing the richness of knowledge with others to improve the systems and services government provides for use.''–Thomas Vander Wal, InfoCloud Solutions''Written and edited by respected names in usability from industry and academia around the world, this comprehensive and focused book belongs on the shelf of everyone involved in the development of government software systems of any kind from public facing web sites to military and emergency response systems.''–Deborah J. Mayhew, Deborah J. Mayhew & Associates''This is a very well researched and documented work that is imbued with wonderful storytelling. It goes to the heart of the changes and demands affecting governments across the globe due to implementing e-government and Gov 2.0. Elizabeth and Dianne did a wonderful job in chronicling this modern day revolution.''–Alan W. Silberberg, founding CEO of Silberberg Innovations, and Gov20LA''Usability in Government Systems makes an important contribution to a field that deserves more attention. We must ensure that government is easily accessible and understandable for all Americans.''–Congressman Chris Van Hollen (MD-08)''Usability and systems professionals in public service will benefit from the wisdom and insights presented in this book. Following this advice will undoubtedly increase the value contributed by user experience design in the government systems and services value chain.''–Computing Reviews, November 2012

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